ABSA expects its members, individual and corporate, to maintain a high standard of integrity and to apply honesty and fair dealing in all aspects of their operations.
ABSA members must:
ABSA encourages its members to seek opportunities to be of service to their community in matters relating to building sustainability by:
All of our members are bound by our Constitution and many are also accredited to work under a building sustainability scheme that is governed by a Code of Practice and/or government regulation.
Disciplining of Members and Accredited Assessors
Complaints about our members or accredited assessors may require disciplinary action for Unsatisfactory Member Conduct, Member Misconduct, Unsatisfactory Accredited Assessor Conduct or Accredited Assessor Misconduct. Therefore we have a complaints procedure and Disciplinary Policy, which recognises the various courses of action available under our Constitution and scheme Codes.
How to Lodge a Complaint Against a Member or Accredited Assessor
There is a 3-step process to lodging a complaint correctly. To help you establish the context and nature of your complaint and the process you need to follow, we have outlined the requirements.
If the 3-step process to lodging a complaint requires you to complete the ABSA Complaint Proforma, please download one of the two versions below, complete and return (according to the instructions on the proforma).